Office Decor Returns Policy
The vast majority of orders at Office Decor are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This page should help you determine what's covered.
The item I ordered was damaged in transit
If your item was damaged whilst in transit with our transporter to your delivery address you will receive a full refund or replacement. Our transporter will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week.
The item I ordered arrived faulty or didn’t work as intended
Please arrange with Office Decor to return the item for testing. If we confirm that the item was damaged before delivery to you, your item will be repaired or replaced by Office Decor free of charge. A refund may also be offered in some circumstances.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from Office Décor. Please email us at email@example.com or call us on 0275 888845
Regrettably, neither Office Decor nor our transporter are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend contacting us at the time of order to discuss delivery when you are there to receive the goods. Please be aware that there may be a small additional charge for this service.
I've changed my mind and no longer want the item I ordered
Change of mind returns are assessed on a case by case basis. If you have simply changed your mind then we may not provide a refund. However some items we will accept returns, to see if your item is returnable please email firstname.lastname@example.org explaining the reason to the return request. An application to return or swap the product may be processed as long as the item is unopened and in mint condition.
The shipping for the return will also be at the cost of the buyer and the Goods returned may carry some handling and restocking fees depending on case by case basis and can go up to 20% of purchase value or not less than NZ$30.00. The handling fees will be on fair-minded basis towards our customers and reflect our own expenses towards handling.
If your return is accepted, once we have the item in hand we will have our Returns Assessor assess the item and if everything checks out OK you will receive an account credit to spend at Office Décor or a refund.
Uncertain about purchasing? Some items are available to try before you purchase, contact us to discuss 0275 888845 we know how important it is to get the furniture that suits you best.
I've had my item for a while, but it no longer works as described
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf to ensure a resolution is reached.
Office Décor is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us by phone 0275 8888 45 or email email@example.com